When you work with a team, it is very natural that sometimes there may be conflicts or fights between any two people. But if this confrontation starts turning into a serious fight, how will you help control the situation? Your behavior at this time can either make or break the matter. Know what should be your correct response in such a situation?
Give both sides room to vent their anger
According to career counselor and executive coach, in most cases people are only looking for a place or person to vent their anger and in doing so, they themselves will understand when and where they stop. Have to go or how much to speak or what to do next. You should try to hear the story of both the sides.
Be sympathetic to both, do not be partial
when you listen to both of your colleagues, they should feel that you are listening to them with full seriousness and are also understanding. Do not talk on behalf of any one. Don't stand firmly with one's views. If you are being pressured to discriminate against someone, then immediately make it clear that you are not going to do anything like this.
Consider all the options together
According to a psychologist at the Stanford Graduate School of Business, during this time if you feel that both need your advice, then in such a situation, listen to both of you and consider together whatever possible option you see. Keep in mind, your focus should be on solving the problem, not the gossip.
Know your limits, take the next step
If during the conversation you feel that the situation is getting out of your control, advise one or both of your co-workers to take the next step. Tell them that they can also talk to someone outside the team about this problem. You can also advise them to talk to the Human Resources Department.
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